For most small and mid-sized businesses, ordering printer supplies is usually pretty far down on the to-do list. That is until the toner cartridge runs out while the vice president of sales needs 10 copies of a proposal printed just before a lunch meeting with new clients. All of a sudden there is nothing more important than finding and getting that cartridge installed. Everything else goes on hold.
With Xerox eConcierge™, you can have that replacement cartridge on hand before the proposal needs to be printed and keep the office humming. Plus, you can save money by earning free extended warranties for Xerox printers and multifunction printers (MFPs) covered under the program.
The concept is super simple. Xerox eConciege, a cloud-based solution, is designed to check the toner, ink, waste cartridges and fusers in your networked printers and MFPs and replenish those supplies when low. Here’s how it works.
You can select a supplies provider and download the Supplies Assistant desktop application. The software guides you through the installation process, discovers the network printers and MFPs, and lets you select those you want to monitor.
The software runs in the background and, when supplies are low for a printer or MFP, sends you a pop-up or email alert. The alert includes a link to your providers online store and a pre-populated order form complete with the supply items you need. You can also select additional items if you like before you submit your order.
Xerox eConcierge works with network printers and MFPs from other vendors too so you can order printer supplies for all your printers.
We’ve been getting great feedback from our customers. According to Donna Krieger with GO!/C2, “The [Xerox] eConcierge program has been a real time saver. I no longer have to keep checking the supplies because I receive an email when toner is low or a fuser needs to be changed. I highly recommend this program.”
Check out Xerox eConcierge and tell us what you think.
