Guest post by Mark Hann, General Manager at West X Business Solutions This article as originally posted on WestX.ca
Your Information Technology (IT) staff possess skills that few ordinary “mortals” can match – they develop networks and programs, keep software up to date, and even serve as the help desk when computers start acting strangely.
But one thing IT people shouldn’t have to deal with is printer repair or maintenance – that’s just not part of their typical skill set. Unfortunately, many don’t realize this; in fact, statistics suggest that up to 50 percent of internal help desk calls in some organizations are printer-related.
Quite simply, a busy IT staff shouldn’t be wasting their time and talent on replacing toner, resolving paper jams, or figuring out why a document comes out of the printer streaked or crumpled.
Instead of charging your IT department to troubleshoot printer-related problems, why not consider enlisting the help of a Managed Print Services (MPS) provider? Don’t worry if MPS isn’t part of a SMB vocabulary yet, now is the time to learn the benefits.
MPS solutions help your business by proactively monitoring your networked printers to reduce the risk of downtime, provide as-needed supplies like toner before you run out and can recognize and resolve small problems before they become big headaches.
Most importantly, MPS automates the print process, freeing your employees to concentrate on their core tasks while your print fleet runs smoothly. Of additional benefit, a properly implemented MPS solution can help you reduce the amount of paper and toner you use—saving your business money and reducing your environmental impact.
An optimized print fleet begins with recognizing your needs versus your current technology. Let Xerox show you how you can keep your workplace productive while making the most of your budget.
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