Xerox and Staples Team Up with DIY Print Kiosks in 3000 Stores

Sometimes long term partners have an opportunity to strengthen their business alliances by expanding their overall impact on their customer base – small and medium businesses (SMBs). Xerox and Staples have been working together for nearly 20 years, helping customers and SMB improve the way they work and increase their productivity. The business supply giant has long served as a retail location for customers looking to purchase Xerox printing solutions, while Xerox has provided a fleet of production print devices to support Staples’ nationwide Print & Marketing Service Centers.

Xerox has remained on the cutting edge of technology innovation and to its mission of helping small and medium size businesses (SMBs) improve the flow of work. That evolution continues with the recent introduction of the Staples self-serve kiosk. Built by Staples, Xerox and Electronics for Imaging (EFI), this new kiosk allows customers to scan and print with Dropbox, Google Drive, and USB capabilities in addition to access to email or fax features independent of the print center, on their own time and without the help of a store clerk. Customers can quickly and efficiently handle simple tasks, saving them time and boosting productivity, while still enjoying the quality and reliability of Xerox products with the outstanding service they’ve come to expect from Staples.

Located at a Staples near you

Custom-built exclusively for Staples, the Staples self-serve kiosk is unlike anything else on the market. It offers the printing capabilities of the Xerox WorkCentre 7800 Series Multifunction Printer (MFP) with a new Android-based, easy-to-use touch screen positioned right on top of the MFP. Credit/debit payment, usage and receipt functionality work seamlessly right at the printer. Customers also have the option to scan in coupons or use their Staples customer loyalty card.

Xerox and Staples collaborate to help your business grow

This shared vision for improving productivity for small and mid-size business clients took nearly two years to realize. The result is a breakthrough, industry-defining product that reinforces the commitment both Staples and Xerox have to help their small and mid-size business customers improve enterprise productivity levels.

An impressive 3,000 devices have been placed in Staples stores across the country since August 2016, and Staples is already seeing a positive response from customers and associates. Jose Bernal, Vice President of Production and Operations for Staples said, “The growth of traditional services like printing and copying has exceeded our expectations and new services like scanning and emailing are growing at a surprising clip.”

In addition to the influx of positive feedback from enterprise customers, the development team was honored with the Staples Innovation Award at the annual Staples Supplier Summit. The Innovation Award is given to projects that reflect breakthrough technologies which significantly improve both Staples workflows and the customer experience. The honor was bestowed on the self-service kiosk development team for their boundless commitment to executing this bold vision.

The Staples self-serve kiosk was a labor of love and we’re proud of what we have built together. If partnerships are an evolution, innovation is a journey that we are honored to team with Staples and Electronics for Imaging (EFI).

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4 Comments

  1. Mark Johnson August 7, 2018 - Reply

    These copiers are okay for Windblows users, but they don’t support Macs. Even if you format a USB stick in EXfat format, they will not read the files. I consider this a MAJOR FAIL for Xerox. When their copiers won’t even read data from a computer produced by the biggest company in the world, how much of a “labor of love” was the project to begin with?

    FAILURE!

    • Cindy Lee August 13, 2018 - Reply

      Hey Mark, that doesn’t sound good at all! I’m really sorry to hear that you’re having printing issues and I’d like to help but that would be hard without knowing more information such as the printer model number and what type of file you are trying to print.

      I encourage you to call customer support for immediate assistance 1-800-821-2797 (US only).

      For general information on printing from a USB, you might find this blog article helpful: USB, Thumb, Flash Drives and Your Xerox Printers.

      In the meantime, you can always reference our support page here: http://www.support.xerox.com/. There you’ll find tons of instructional information and other helpful resources.

      -Cindy

  2. Mark Johnson August 13, 2018 - Reply

    Clearly it’s a QA issue. These are the kiosk printers that Staples and Xerox have been crowing about. They don’t work with anything from a Mac. Ask anyone at any Staples. Seriously, call them up and ask, “Hey, I have some documents I want to print from my Mac. Is there any way to dump them to a USB stick and bring them in and print them on the Xerox kiosk printers?” They’ll tell you, “No”. The big question is, if everyone at Staples knows this, doesn’t Xerox know it too? And if they do, why haven’t they fixed it? Doesn’t matter if it’s a Mac-formatted USB, or an EXfat formatted drive. (EXfat is a Windoze format – but Macs can read/write them).

    Nothing in any of the references you’ve provided explain why Macs are not supported. You would think that Xerox and Staples would support the biggest computer company in the world – but I guess they’re still aiming at the market for 20 years ago.

    Incidentally, the Windblows machine running (IIRC Windoze 7) was able to read the USB stick just fine. It’s the software in the Xerox copiers that blows.

    • Cindy Lee August 15, 2018 - Reply

      Hey Mark, thanks for the follow up! I have a better understanding of what you’re asking now.

      Xerox Kiosks support FAT/FAT32 USB format, which is supported by MAC, Windows, and Linux. Most of our users use this USB format but we have been getting feedback from customers such as yourself to add support for more formats.

      I’ve passed your message on to our internal teams and wanted to let you know that they are listening. They’re in the process of figuring out how to enable support for other formats including exFAT.

      In the meantime, I hope you were able to find a way to print your documents.

      Please let me know if you have any other questions.

      Thanks,
      Cindy

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