Emerging Trends in Managed Print Services

Leading industry analysts acknowledge two growing trends in Managed Print Services (MPS). The first is that customers want a partner that can do more than simply manage print – they want expertise in business process and IT outsourcing so that ultimately the workflows for print and documents integrate into the rest of their IT infrastructure. Xerox strengthened its expertise in this area through the acquisition of ACS in February 2010 helping our clients manage digitized information and business processes as well as printed documents.

The second emerging trend is the growing MPS opportunity with small and mid-sized businesses (SMBs). Four years ago, Xerox envisioned the SMB market taking off, so we established the Xerox MPS continuum – different MPS offerings tailored to different size businesses. By adding Xerox Print Services and Xerox Partner Print Services offerings, Xerox focused on applying the same MPS tools and techniques we uses to save millions of dollars for large corporations so SMBs can also reap the benefits of MPS.   

In addition, the acquisition by Xerox of Newfield IT in May 2011 has helped our large enterprise as well as small and medium-sized business clients capture the cost savings and efficiency benefits of MPS faster than ever before. For example, Newfield IT’s Asset DB™ software suite creates visual floor plan maps to show how assets – like printers and copiers – are used throughout an office. By combining this visual mapping with a database that tracks usage patterns of document devices, companies are better able to monitor and manage the use of their devices and their overall print-related costs. The simplicity and intuitive nature of the tools is of great value to both Xerox and our channel partners in bringing to life, real time, the solutions and benefits of MPS.

Don’t just take our word for it. See why Xerox was named a leader in four leading analyst reports and let us know how we can help your business.